Parts Counter Sales

Job Description

Ellens Equipment Inc is a family owned, agricultural, construction and landscaping equipment dealer. The company offers equipment repair services, parts, and sales of several different types of equipment from a variety of manufacturers.

Ellens Equipment is looking for a full-time parts counter salesman. The parts counter salesman will responsibilities will include but is not limited to the following:

• The employee will handle face to face interactions and phone calls from customers to order parts, check on parts order status or other customer needs.
• The employee must handle shipment of customer orders through appropriate mail service providers. Pay special attention and detail to accurate shipping address, billing to customer and proper postage.
• Periodically assist Service Technicians in gathering the parts they need for warranty, internal or customer repairs when necessary. Ensuring to bill appropriate work orders for parts that have left inventory. If parts are not needed, they must be put directly back into inventory.
• The employee must take the needs of the customer seriously and be willing to provide a solution to the customers’ parts problem or seek guidance on solving the issue at hand.
• Judgment and decision making must be done with integrity and promptness. Fair judgments with customer issues must be within the capabilities of the person in this position.
• The employee must handle routine and difficult situations tactfully. He/she must be cooperative when working with fellow employees and managers.
• A Parts Counter Sales person will work with the Parts Manager to improve showroom layout, display areas, and general appearance of the parts counter area.
• The employee must be reliable and dependable. It is particularly required that this person will go beyond the norm with effort to solve customer problems. Work hours may be extended in certain seasons to cater to customer needs outside of an 8-5pm work day. After hours parts sales and weekend parts needs are sometimes needed by the person in this position.
• All additional duties assigned by the Parts Manager.
• The employee must be well groomed at all times and maintain high ethical and moral standards.
• Uniforms are provided.
• The person in this position must cooperate with the Parts Manager to maintain good inventory control. Those items of inventory control, parts ordering and stocking which are primary to the Parts Manager position must be complemented by efforts of the Parts Counter Sales position. All the requirements of the Parts Manager position are in some part requirements of the Parts Counter Sales position and vice versa.

Job Type: Full Time

Benefits: Ellens Equipment offers competitive wages and a great benefit package including health insurance/HSA, 401 with employer match, paid time off, paid holidays, employee discounts and training. The company provides a computer and access to company vehicles for company related travel or training.

Education and Experience Requirements: A High School diploma or equivalent. Additionally, one-year minimum experience in the farm equipment industry is required, preferably involving service or parts.

Skill, Abilities and Knowledge: Ability to maintain inventory records, a clear understanding of how the process of acquiring parts and sales of parts impacts inventory. Offering an image of helpfulness, knowledge and experience is essential. Orderliness and cleanliness must be a paramount attribute to the person who is to be charged with the responsibilities of this position. An ability to follow a regular routine of tasks necessary to maintain order is required. Computer literacy is also required.

Physical Requirements: Body positions include sitting, standing, walking, turning head and bending torso, bending arms, wrists, and fingers. Body senses needed are full use of eyes, ears, and full power of speech. The parts sales position requires ability to do routine arithmetic calculations and understand pricing and margin. The parts sales position requires ability to communicate in English and to effectively communicate orally and in writing as this position has the job of writing reports and notes to customers and associates.

Working Conditions: Work environment will be a climate controlled, smoke free store with occasional time in warehouse conditions and exterior locales.

Mental Requirements: The parts counter sales person must maintain high staff morale in the company. Setting an example of teamwork is critical to this requirement.

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